5D3_0833 - 2014 - Old Parsonage, Oxford - Guest Bicycles 1

Guest Services Attendant, Old Parsonage Hotel

We are looking for a Guest Services Attendant to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small independently owned group of luxury hotels and restaurants comprising of Gees Restaurant, the Old Parsonage Hotel, Parsonage Grill, Old Bank Hotel and Quod Restaurant.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

Duties of the Guest Services Attendant:

  • Welcome guests with warmth and genuine hospitality
  • Provide informative show-rounds and assist guests with luggage
  • Assist with requests e.g. booking taxis, giving directions, room service
  • Retain a comprehensive understanding of all hotel services and local information

Requirements of the Guest Services Attendant:

  • Provide friendly, professional customer service
  • Ability to work under pressure
  • Experience of working in a similar guest facing role
  • Knowledge of the local area, good computer literacy
  • Effective time management and organisational skills

We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered a salary of £21,000 plus tronc (service charge) working 40 hours per week (Monday to Sunday rota) with two days off each week. In return we offer:

  • Meals on duty
  • 50% discount on food within our restaurants
  • £500 recruitment incentive (until further notice)
  • Uniform provided
  • Membership to our Employee Assistance Programme with Hospitality Action
  • Pension scheme
  • 28 days holiday inclusive of bank holidays per annum
  • Paid day off on your birthday

Eligibility to work within the UK must be proven and two references should be available on request.

To apply, please follow the link below…