Senior Hotel Receptionist, Old Parsonage Hotel

We are looking for a Senior Hotel Receptionist to join our team at the luxurious five-star plus Old Parsonage Hotel, which is part of ‘The Oxford Collection’; a small, independently owned group of hotels and restaurants in central Oxford comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

The ideal candidate will:

• Have a passion for hospitality, with high level attention to detail and a positive can-do attitude with a keen willingness to learn
• Have the ability to lead, inspire and motivate people
• Be excellent at interpersonal communication and teamwork
• Have wide-ranging experience working in a similar luxury environment

Responsibilities of the Senior Receptionist:

• Lead by example in terms of behaviour, attitude, appearance, knowledge, performance, hospitality and customer service.
• Ensure the bar team immediately welcome and acknowledge all guests at all times, and anticipate drink refills/food orders where appropriate.
• Liaise with Front Office Manager / Assistant Front Office Manager to address and record any disciplinary matters when necessary.
• Responsible for observing and complying with the company’s fire plan and health and safety policy.
• Train and encourage the reception team to follow the daily checklists.
• Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
• Be equipped with the knowledge to provide information to our guests, of all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.

We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an hourly wage of £12.36 plus non-contractual service charge (tronc).

Benefits of the role include:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within our Company
• 28 days holiday inclusive of bank holidays per annum
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.