Sales Consultant – Reservations & Groups

The Oxford Collection is a small, privately owned group of two luxury 5* hotels and three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having very recently undergone a complete refurbishment programme, we have 78 bedrooms across two iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

We are looking for a Sales Consultant for Reservations & Groups to join our Reservations & Events team.

The Reservations & Events team is located in our beautifully renovated offices, situated in St. Giles, central Oxford.

The ideal candidate:

• Self-motivated, driven, results-orientated, proactive, positive attitude
• Excellent communication and interpersonal skills
• Excellent people management skills
• Highly organised, with the ability to work under pressure and meet deadlines
• Reservations and guest relations experience within the luxury hospitality sector would be beneficial

Sales Consultant – Reservations & Groups Responsibilities:

• To be responsible and take ownership for all room transient and group reservations for The Oxford Collection.
• To be confident in knowing all systems for The Oxford Collection for Rooms, F&B, Events Sales and Revenue.
• To take ownership and process deposits for all room reservations and groups and to ensure that guests are fully aware of the hotel’s cancellation policies.
• Having a thorough knowledge of all the Hotels’ computer systems to ensure that all records and booking details are correct at all times.
• Ensuring that all reservations and groups are confirmed in writing as per the Company standards.
• Understanding the standards of performance set out in the Leading Quality Experience report for the group and adhering to them at all times.
• Maximising room revenue by selling and up-selling at all times.
• To practice effective rate management through familiarisation with the hotel business trends, relevant to seasonal and local market forces.
• To proactively cross-sell The Oxford Collection hotels, venues and restaurants and to secure group business by offering alternative or fall-back options.
• To sell and handle group reservations, welcoming inquiries via phone, email or in person, conducting and taking ownership for show rounds when required, and ensuring proactive follow-up.
• To process, send, and receive booking proposals and contracts, purchase orders, accounts and outstanding/aged payments.
• To follow-up on and communicate sales leads, i.e. new agents/partners, to the reporting line and to ensure they are added to the relevant system and database.

We offer a 40-hour working week (Monday to Sunday rota with two days off) with a salary of £13.00 per hour plus non-contractual service charge (tronc).

Sales Consultant – Reservations & Groups Benefits:

• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, and a cashback card

Eligibility to work within the UK must be proven and two references should be available on request.